Your satisfaction is our long-term goal and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the products that we made meet your requirement. Try on your products as soon as possible without removing the tags, altering, or washing the dress.
1.Q: What is your return Policy?
1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service.
2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
4. This return policy does not apply to our business resellers. Please contact us for additional instructions.
1. Items received within 7 days from the delivered date.
2. Items received unused, undamaged and original package.
3. The round-trip freight is paid by buyer.
4. Before you return, please contact our customer service at first.
Replacement or Refund
Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.
Defective, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Items that cannot be returned or exchanged
1. No returns and no exchanges for personalized items.
2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.
Specific Policies for Our Items
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
Please contact our customer service staff at first.
Refund for free shipping dresses, we will deduct $15 as shipping fee for each dress. $30 for two items, $45 for three items, the rest may be deduced by analogy .
2.Q: In what conditions, you pay the return or exchange fee?
Dress made in wrong size or color, are eligible for a free exchange or a full refund at our cost. Incorrect items received, exchange or reissue are covered by us, you can also return it for a full refund at our cost.
Defected items during shipping or processing, once confirmed, you can choose exchanged items or return for a full refund at our cost.
For all the other conditions, customer needs to pay the return or exchange fee.
3.Q: Where do I return the items to?
We have different warehouses, so please contact our Customer service at firstname.lastname@example.org for details before you return the item.
4.Q: I've returned my item, how soon will the payment be refunded to me?
After we get your returned parcel and confirmed it is in original condition.
|Payment Method||Time for Refund|
|Credit Card||With 15 Days Due to The Bank|
5.Q: What if I received Defective/Broken items?
You are eligible for a full refund after Customer Service confirmed you received the defective or broken items. Please send some picture proof as we required to the customer service at email@example.com upon your receiving of the package.